General (Leisure Guests only) Booking Terms and Conditions.
Bookings are to start on the check in date and end on the check out date.
For bookings for longer than 1 week please contact us.
Bookings can be made online, by email or by telephone. Click here for “Contact Us” page.
Payment will only be accepted in cash sterling or by credit/debit card.
A reservation fee of £100 is due on booking. Final balance is due 6 weeks before date of arrival. If the booking is made within 6 weeks of arrival the total cost will be due on booking.
Your booking will be confirmed by email.
Please note that booking amendments are subject to a £125 administration charge.
The remaining balance for bookings is due 6 weeks before your arrival date, if you are unable to make this payment then please get in touch at your earliest convenience. Nonpayments will result in the booking being cancelled.
Please note that all deposits made are nonrefundable.
Corporate Clients
Please note that Corporate Clients are dealt with under separate Booking Terms and Conditions negotiated at time of first booking.
Cancellations
We recommend that you take out cancellation insurance when you book. We require £100 upon booking with the remainder of the balance due 6 weeks before your stay. If you cancel your booking before you have made your full payment then you will lose your deposit, though if you cancel after you have paid for the booking, we will try to re-let the property. If we are successful in reletting the property then we will give you a full refund minus the booking deposit of £100 plus £50 administration fee. Please note that booking amendments are subject to a £50 administration charge.
Toast Stays reserve the right to cancel bookings at any time with no penalty.
Check In / Out
Check in is available from 2pm up until 8pm on the date of arrival. Check ins after 8pm will be subjected to a £50 charge. All lets should be vacated by 10.00am on the day of departure. For extensions of check in/out times please contact Toast Stays.
Property Use
All properties are to be used solely as short term holiday lets. All lets should only be occupied up to the amount of people specified on the property details. More than the quoted number of people will not be permitted.
We reserve the right to refuse admittance if these terms are not observed and will deem the hire cancelled therefore forfeiting the deposit.
Data Protection
Toast Stays are the sole data controller of all data given to us by clients and prospective clients and will work according with the Data Protection Act 1998 at all times.
Pets
Pets may be allowed in some lets. Please contact us for details.
Complaints
Should there be any cause for complaint before, during or after your stay please contact us as soon as possible.
Breakages and Damage
Please report any damage to us immediately. Blatant, malicious damage will be charged.
It is the sole responsibility of the tenant to ensure that the property is secure at all times during the stay and that any loss is reported immediately. Unreported losses may be charged.
Lost or non returned keys and parking zappers will be charged at £35 each.
Smoking
Smoking is not permitted within any properties.
Legal
Toast Properties Limited T/A Toast Stays acts as a holiday letting and management agent and can take no responsibility for any causes of injury, death or distress caused by the said properties.
